FAQ's (Frequently Asked Questions)
Most of the questions on this page are organized
under main headings.
In addition, other questions
can be answered by looking at our navigational
bar on the home page and clicking on the
appropriate link.
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Animal Rights and Cruelty
Issues
Are animals killed for their fur or pelts?
(Please click here.)
Custom Orders
Do you make special designs?
Sometimes. (Click
here
for more info.)
Do you make custom orders, for example, can you
make larger rugs? Yes. (Click
here)
Guarantee and Refund
Policies
What is your guarantee or refund policy? (Please
click
here)
International Orders
Do you accept international orders?
Yes. (Click
here for more info)
Are there any special procedures or charges for
international orders? Yes. (Click
here for more info.)
Payments
What methods of payment do you accept? (Please
click here.)
Shipping
Do you ship overnight? Yes,
(Click
here for more info.)
How long until our order will be shipped and get
to us? (Please click
here.)
Wholesale
Do you wholesale? Yes.
(Click
here for more info.)
How long until our order will be shipped out and
how long will it take to get to us?
We try to ship orders
out within 24-48 hours from the time you place
the order, assuming you place it during the
week. In reality, most orders are shipped
within 24 hours.
Once your order is shipped, you can expect to
receive it within 3-5 business days.
Please click here to
learn more about our "Shipping Policies".
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What methods of
payment do you accept?
We accept all major
credit cards, PayPal, personal and company
checks, cashiers checks, and money orders.
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Do you wholesale?
Yes, on certain
items. You may contact us by calling
1-800-591-4235, between the hours of
9:00am-3:00pm, CST.
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Are animals
killed for their fur or pelts?
Our sheepskin
products, alpaca products, cowhide and goat
products are all by-products of the food
industry.
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